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  1. KB – Genesis R&D Foods
  2. Error messages and other troubleshooting

Error messages and other troubleshooting

Error message

  • Error message: "The request failed or the service did not respond in a timely fashion. Consult the event log or other applicable error logs for details error when starting SQL Server instance"
  • Error message: "NovaPDF cannot be installed"
  • Error message: "Cannot load craxdrt9.dll'
  • Error message: "Error reading license information: 4380"
  • Error message: "Failed to export the report."
  • Error message: "Invalid pointer"
See all 16 articles

Troubleshooting

  • Genesis R&D stops responding when I try to print to the PDF printer
  • Genesis R&D displays columns and text incorrectly
  • Dialog box missing on Cloud account
  • Error message: Database Restore Failed: Media Family on device is incorrectly formed.
  • Database marked as 'suspect'
  • Database doesn't show version number in Database Utility
See all 12 articles
KB – Genesis R&D Foods